Shipping policy
At VELM, every order is made to reach you quickly and arrive right.
Processing
All orders are processed and dispatched within 1 to 2 business days. If you need to change your shipping address after ordering, message us as soon as possible at crew@velm.co and we will try to update it. We cannot guarantee a change, as it depends on the destination country and the carrier, so please double-check your address at checkout.
Free Shipping
Enjoy free shipping on all orders over $175 USD. Orders below this amount are charged shipping calculated at checkout. Free shipping thresholds in other currencies are approximately: €160 EUR, £135 GBP, $240 CAD, $265 AUD, $290 NZD, $235 SGD.
Estimated Delivery Times
Estimated delivery after dispatch:
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 4 to 6 business days |
| Europe | 4 to 10 business days |
| Northern Europe | 6 to 14 business days |
| Ireland | 6 to 10 business days |
| Singapore | 6 to 7 business days |
| United States | 6 to 12 business days |
| Canada | 7 to 9 business days |
| New Zealand | 6 to 10 business days |
| Australia | 7 to 12 business days |
| Middle East (Saudi Arabia, Qatar, and neighbouring countries) | 6 to 12 business days |
| Africa | 6 to 14 business days |
| South America | 6 to 14 business days |
Delivery times are estimates and may be longer during peak periods or due to customs processing.
Duties and Taxes
For most destinations, VELM covers all import duties and taxes, so there is nothing extra to pay on delivery. A small number of countries are excluded from this, and where that applies it will be clearly indicated on this page. If your country is not listed as an exception, your duties and taxes are on us.
Carriers and Tracking
We ship with trusted international carriers. As soon as your order is dispatched, you will receive a tracking number by email. If your tracking shows no movement after 6 business days, contact us at crew@velm.co and we will look into it right away.
Lost or Delayed Orders
If your order is delayed well beyond the estimated window, or appears lost in transit, reach out and we will work with the carrier to resolve it. If a package is refused on delivery and returned to us, any return shipping and associated fees are the customer's responsibility.